It’s never been in question, everyone realises that communication is essential to any business, no matter the size. The key is to foster an environment of trust and respect. There are many ways organisations communicate internally with employees for example; by phone, face to face, email, conferencing and internal instant messaging, to name a few.
Some of the most successful organisations in our opinion operate an ‘open door’ policy, where employees are able to raise any concerns or opinions and feel comfortable doing so.
Key Benefits Of Open Communication
Open communication is always beneficial and even more so if going through a period of change, as it can make the process seamless. Here are some key benefits of embracing open communication at your agency.
Employees and employers alike both value feedback. Feedback can only be truly valuable if it’s honest, the only way to get honest feedback is if staff feel able to share their opinions. That is achieved through continual open communication.
Commitment and Loyalty
A common reason for unhappiness in the workplace is that employees feel they don’t know what’s happening in the organisation or they can’t share their opinions. This can cause employees to feel stressed or worried, and this could be a reason they choose to leave an agency. Open communication in this instance is key to retention, as it enhances both commitment and loyalty.
Engagement and Motivation
When communication is open in an organisation, employees obtain clear insight into the overall functions and goals of the business, which in-turn enables cohesive working. Employees are more likely to be motivated and engaged in achieving business goals if they understand what they are working towards.
Respect and value your staff by offering open communication and you’ll build a reputation as one of the most popular employers to work for!
Are there open communication channels in your workplace? Do you feel it benefits your organisations and employees? Please do share your thoughts and experiences on the value of communication in the comments below.